MASTER LEVEL COACHING SKILLS

The Challenge

• Elevate the coaching skills of first-line managers, ensuring they can employ a results-oriented approach that accounts for varying personality styles and performance challenges
• Ensure individual and franchise-level differences/challenges are addressed via customized training applications

HealthAnswers Solution

HealthAnswers skill-based Management Development series featured a robust educational platform and employed targeted methodologies that included:

• Coaching simulations based on fictitious personnel folders and existing field coaching resources
• Videos revealing the symptoms and impact of manager-representative style differences
• Brain-storming session that challenged participants to identify creative ideas for coaching "B" sales performers

The Results

• Managers demonstrated skill refinement over the course of the workshop series
• Participants generated and implemented relevant, realistic solutions for their top coaching challenges
• Regional managers created action plans for their first-line managers

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